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PSO Passport

Music when and where you want!

 

Your Portland Symphony Orchestra is committed to connecting you with music in the way you feel most comfortable—whether that’s at Merrill Auditorium or from the comfort of your own home. That is why we are offering PSO Passport subscriptions, which provide different levels and digital offerings to ensure you can hear music the way YOU WANT TO this season.

BECOME a PASSPORT SUBSCRIBER TODAY

VIEW THE 2021-22 SEASON SUBSCRIPTION BROCHURE HERE

 

IF YOU HAVE ANY QUESTIONS ABOUT THE PSO PASSPORT CALL

PortTIX at (207) 842-0800, Mon – Fri, 11AM – 3PM*

In order to ensure the health and safety of our community during the COVID-19 pandemic, dates, programs, and offerings may be subject to change.
*Box office hours are subject to change.


FULL PASSPORT BENEFITS

Choose this level if you would like to attend IN-PERSON concerts at Merrill Auditorium in the 2021-22 season.

With a FULL PASSPORT Subscription you receive:

Saved seats for your specific subscription series at full-capacity concerts in the 2021–22 season!

First priority seating for any socially distanced concerts in your specific subscription series*

Digital access to all filmed Classical and POPS! concerts for 30 days after the digital concert premiere**

Exclusive invitations to join virtual lifelong learning events

Advance purchase of single tickets

Ticket add-ons at a 20% discount during pre-sale period (10% add-on discount all season long)

Free ticket exchanges for the 2021–22 season

Access to our monthly E-notes

Interactive, digital program books

purchase a full PASSPORT online

 

* Seating at socially distanced concerts is not guaranteed, however we will do our best to accommodate all Full Passport subscribers while following all current state health restrictions and guidelines. Please note, we will not be able to guarantee your specific subscription seats for any socially distanced concerts.

** Excludes Magic of Christmas and Discovery Concerts

For in-person concerts only


DIGITAL PASSPORT BENEFITS

With a DIGITAL PASSPORT Subscription you receive:

Digital access to all filmed Classical and POPS! concerts for 30 days after the digital concert premiere.** Please note: Digital Passport does not allow you to save your seats for the 2022–23 season or beyond.

Access to our monthly E-notes

Interactive, digital program books

PURCHASE A DIGITAL PASSPORT online

** Excludes Magic of Christmas and Discovery Concerts

PASSPORT FAQ

What level should I be and should I join more than one?

You do not have to join more than one passport level and the level you join is largely determined by the benefits you are most interested in receiving. If you plan to attend live, in-person concerts at Merrill Auditorium in the 2021-22 season we would suggest becoming a FULL PASSPORT holder. If you do NOT plan to attend in-person concerts at Merrill Auditorium in the 2021-22 season, but would like to save your seats for the 2022-23 season and have digital access to all Classical and POPS! concerts we would suggest becoming a BASIC PASSPORT holder. If you are only interested in the digital content and don’t want to save your seats, we would suggest becoming a DIGITAL PASSPORT holder.

Can I change my Passport level during the renewal period?

Absolutely! You can easily switch to whatever Passport level you prefer. Once you have determined which level you would like to move to, please give our box office PortTIX a call at (207) 842-0800. They are open Monday – Thursday, 11AM – 3PM.

When will I receive my Subscriber packet?

We will be sending out a Passport Holder packet sometime in September! It will include physical tickets as well as information regarding your Passport level, the different benefits you receive, and how to access your digital content.

When will I receive the links to the digital content?

You will receive the concert email with links to access the concert on the day of its premiere. If you are already set up on PSO TV, you can also log in directly to your PSO TV account to view the program from there.

What is a digital performance?

A digital performance is a concert performed by your PSO musicians that can be viewed from the comfort and safety of your own home! They could include:

  1. Larger-scale concerts that have been recorded in Merrill or an alternative venue either live or broadcast at a later date.
  2. Solo or small ensemble recitals or chamber performances filmed at Merrill, an alternative venue, or from the safety of each musician’s home that are filmed and edited together.
What IS a Passport? How is it different from a subscription?

The PSO Passport is an updated subscription model that allows for more flexibility for you during these fast-changing times. It expands upon the original subscription series prices, breaking them into three separate levels customized to meet the different needs of our subscribers right now: Full, Basic, and Digital. It allows you to experience music when and where you want!

What are the differences between each Passport level?

The differences are in the benefits you receive and the price levels. The different benefits can be found listed above, and the prices can be found by calling our box office PortTIX at (207) 842-0800.

Is Magic of Christmas on sale?

Yes! The Magic of Christmas in-person concerts are now on sale!

What is the deadline to change my Passport level?

The deadline to change your Passport level is August 14th. Please note, after this time, you will not be able to decrease your Passport level and receive a refund for the difference.

When will I get my tickets?

This year we will be mailing out physical tickets with your Passport subscriber welcome packets. Please note, only Full Passport subscribers will receive physical tickets since Basic and Digital Passport holders will not be attending live, in-person concerts as part of their subscription packages.

I can no longer attend the symphony, but I wish I didn't have to give up my seats. Is there anything that can be done?

Yes, you may transfer some or all your seats to a family member or friend. This can be done by sending our box office PortTIX an email or mailing them a letter with the instructions for your transfer. We ask that you please let us know who the recipient will be and their name, address and patron ID number (if known).

PortTIX email: boxoffice@porttix.com

PortTIX mailing address: PortTIX, 20 Myrtle St., Portland ME, 04101

I don’t feel comfortable going out into crowds until January 2022 but want to subscribe to the second half of the season.

Great! If you become a Full Passport holder, you can experience the first half of the season online and then enjoy concerts in person once we are cleared to return to Merrill. This saves your subscription seats for the concerts you will attend in the 2021-22 season.

If I don’t subscribe this year, what will happen with my seat(s)? Is there a way for me to ensure I keep my subscription seat?

You can become a Basic Passport holder, it saves your subscription seat for the 2022-23 season at almost 50% off the original subscription price! Please note, you will NOT have access to your seats in the 2021–22 season, nor will you have seating to any socially distanced concerts. You will also be required to pay the subscription renewal price for the 2022–23 season to ensure access to your seats for that series. 

When will I be able to add-on concerts that are not part of my subscription series?

You will be able to purchase additional tickets outside of your subscription series starting September 13, 2021.

Can I pay my subscription in installment payments?

Currently, we are unable to process subscription payments in installments, but are looking into policies and procedures that will allow us to do so at a later date.

What if I subscribe and then decide that I don’t feel safe/comfortable coming to the auditorium?

If you decide you would feel safer staying at home after you have subscribed, you have some great options available to you:

  1. You can experience the content on our digital platform from the comfort and safety of your own home!
  2. You can give your tickets to a friend who might feel a little more comfortable attending in person and keep your subscription and monitor how everything changes and how you feel throughout the season.
  3. You can exchange or turn-back your tickets concert by concert to keep the option of attending some later performances open.
  4. You can turn-back your subscription as a donation to the PSO which ensures you keep your seats for the 2022-23 season.
Will the PSO be streaming or broadcasting the concerts for next season?

Yes! We will be releasing digital content throughout the season. Each Passport level gives you access to our digital content. You can view the different levels available to you above.

When will you know about cancellations for next season?

As of now, we do not know if we will cancel any concerts next season. However, as the circumstances surrounding COVID-19 keep changing, we plan to modify concerts as necessary to ensure we are following the most up-to-date city, state, and federal health guidelines. We will be sure to keep you updated as we know more.

Will you be selling all the seats for performances, or will there be distancing between seats?

Excellent question! As of now, we are selling all concerts at full capacity with no social distancing. However, if the circumstances surrounding COVID-19 change, we will follow the most up-to-date city, state, and federal health guidelines and will consider all possibilities to ensure the health and safety of our musicians, patrons, staff, and the greater community.

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